Maui Health COVID-19 Vaccine Clinic FAQ
As of Tuesday, 2/24, we have invited all the rescheduled first dose appointment recipients back to book their appointment (Priority Reschedule Group). If you didn’t get a link to book or have questions, please email email@example.com/27/2021 5:00:00 PM
Your second dose of Pfizer is due at least 21 days after your first dose. You can schedule your second dose appt in the VAMS system at https://vams.cdc.gov/2/27/2021 5:00:00 PM
You will receive an email directly from Maui Health (not from VAMS) to book your second dose appointment on either April 7 or April 9.2/27/2021 5:00:00 PM
No, the Maui Health Kihei Vaccination Clinic is a community vaccination site that happens to be located in the KP clinic. It is open to all qualified Phase 1A and Phase 1B residents.2/27/2021 5:00:00 PM
Unfortunately, we have to follow the guidelines by the CDC on who is eligible to receive the vaccine at this time. We understand there are many individuals that would highly benefit from receiving the vaccine immediately but giving the vaccine outside of the guidelines could jeopardize our vaccine supply. We encourage you to discuss the vaccine administration with your physician and to also monitor the move to other phases by visiting the state of Hawaii vaccination plan website at www.hawaiicovid19.com/vaccines2/27/2021 5:00:00 PM
Beginning March 8, 2021, Hawaii residents age 70-74 are eligible to receive the vaccine.2/27/2021 5:00:00 PM
If you received the Pfizer vaccine, you must receive the second dose anytime after 21 days from your first dose. If you received the Moderna vaccine, you must receive the second dose anytime after 28 days from your first dose.2/27/2021 5:00:00 PM
All phases are defined by the CDC and can be found, with additional details, on the Hawaii COVID vaccine webpage at COVID-19 Vaccine - Hawai‘i DOH: Info & Resources for Managing COVID-19 (hawaiicovid19.com)2/27/2021 5:00:00 PM
Unfortunately, they are not listed under the CDC defined Phase 1B category. We understand our travel industry employees represented a large workforce on Maui and we continue to advocate for them to be vaccinated sooner rather than later. It is not a decision that can be made by Maui Health, but by the federal government and endorsed by the state of Hawaii.2/27/2021 5:00:00 PM
We ask for verification of residency and/or essential worker status before a vaccine is given. Individuals will be turned away if verification can’t be shown.2/27/2021 5:00:00 PM
These are called “stand-bys” and they will not be honored at any Maui Health vaccination clinic. All vaccines are given by appointment only.2/27/2021 5:00:00 PM
This is all dependent on how much vaccine is received and how quickly the state can move through Phase 1A and Phase 1B. The news is reporting much more vaccine will be sent to our state in March/April. We can’t give a definitive timeline for Phase 1C, but many experts have predicted late spring/early summer.2/27/2021 5:00:00 PM
No, you must get your second dose with Maui District Health Office at the UH Maui location. If you got your first dose at UH and are having issues with scheduling your second dose, please email DOH.MDHOcovid19clinics@doh.hawaii.gov.2/27/2021 5:00:00 PM
If you have a second dose appointment at Maui Memorial in VAMS, you can log in and first CANCEL your appointment, then rebook it. Please note that we cannot guarantee that you’ll find another open time slot.2/27/2021 5:00:00 PM
Please cancel your current appointment and rebook at the location you prefer, but please note your appointment time will not be guaranteed.2/27/2021 5:00:00 PM
Call 242-2273 and leave your name, DOB and phone number and we will call you back. If you previously submitted an appointment request form, and we have your name and email on file, we can help you get set up in VAMS.2/27/2021 5:00:00 PM
If you’re a qualified Phase 1A and Phase 1B resident, you can request a vaccine by completing the new form (previously called the appointment request form) Maui Health Vaccination Health Record Form. Once your form is received, Maui Health’s vaccine team will input your information into the VAMS system to get you started. The VAMS system will then send you an email directly to complete your registration and booking of your new first dose appointment.3/2/2021 1:00:00 AM
For future reference, if you are here more than six months of the year, you may qualify. You must be here for both doses (3-4 weeks apart). Be prepared to present proof of residency (utility bill or other document) when you arrive to your appointment.2/27/2021 5:00:00 PM
Yes, you qualify if:
- You can show proof of residency (utility bill) or taxes with your local address.
- You will be here on Maui to receive BOTH doses (3-4 weeks apart)
Starting March 8, Hawaii residents age 70-74 qualify for the vaccine.
We are following the Hawaii State COVID-19 Vaccination Plan which can be found at www.hawaiicovid19.com/vaccine. Please stay tuned to our website or the CDC or DOH website to hear when the next phase of vaccines qualifiers will be announced.2/27/2021 5:00:00 PM
The vaccine is currently allocated for 75 years and older, per the CDC. We are following the Hawaii State COVID-19 Vaccination Plan which can be found at www.hawaiicovid19.com/vaccine.2/27/2021 5:00:00 PM
The same email cannot be used for multiple people. Each qualified individual must have a unique email attributed to their name/VAMS account. Your husband can continue the registration process using the link that VAMS sent in the email to him. You will need to provide us with a new email address for your VAMS profile. Please email firstname.lastname@example.org with your first and last name, date of birth, original email used, and new email. Please allow at least 72 hours for a response.2/27/2021 5:00:00 PM
No, each user must have their own email address. This is the only way that the VAMS system can identify and differentiate each user for their vaccines. You can get a free Gmail account online. Please do that and submit a request form for each person, with a separate email address for each person.2/27/2021 5:00:00 PM
The most important thing to bring is a valid ID so that we can verify your name and date of birth. For employment, you can bring a badge, ID card, or paystub, or other proof of employment.2/27/2021 5:00:00 PM
Please review the VAMS Job Aide (page 2), STEP 1. At this step, you should be selecting NO. The question is “Have you already registered as a vaccine recipient with VAMS?”. You should answer NO. You will then be asked to verify your email and then allowed to CREATE a password. (step 2 and 3). We recommend you go to your email from VAMS, click the link in a new, fresh browser, then start the process again and FOLLOW THE JOB AID.2/27/2021 5:00:00 PM
First, please confirm that you are NOT using Internet Explorer. Instead, use the most recent version of Google Chrome, Firefox, Edge or Safari. Must be the updated version of the browser. Then, see VAMS JOB AID on our website. Start your registration again step by step. If you still encounter issues, please email us at email@example.com and let us know which step you are having issues with.2/27/2021 5:00:00 PM
Maui Health COVID-19 Vaccine FAQ
UPDATE - January 16, 2021
We are not accepting NEW requests at this time.
Unfortunately, we were just informed by the state that we will not be receiving the shipment we anticipated this week. Additionally, our next scheduled shipment will also contain less doses than we have requested. Because of this, we have made the difficult decision to postpone all first dose appointments to ensure that we have enough doses of the vaccine to provide second doses to those who will require them over the next few weeks.
We will continue to communicate updates as soon as possible. Mahalo for your patience. Please know that we are working tirelessly to advocate for more vaccines for our Maui community and we will not stop until every single person that wants to, is vaccinated.
Starting Friday, January 8, 2021, Maui Health will provide vaccinations to community members who are included in the Centers for Disease Control (CDC) identified Phase 1A and Phase 1B vaccine prioritization timeline. This includes Hawaii residents who are:
- Healthcare Workers
- Frontline Essential Workers (click for details)
- Adults ages 75+
If you qualify and would like to receive the vaccine at Maui Health, please stand by until we open up the appointment request form again.1/1/0001 12:00:00 AM
- See question #1 above.
- Hawaii residents ages 65 and older are included in Phase 1C. At this time, a start date has not been determined yet.
- If you are interested in receiving the vaccine as soon as it is available to your group, we recommend you follow the updates from the Hawaii State Department of Health at https://hawaiicovid19.com/vaccine/ which includes a copy of Hawaii's draft COVID-19 Vaccination Plan.
See Question #1 above. If you are part of Phase 1A or 1B, you may qualify to get your vaccine at Maui Health.
Maui County will receive vaccines according to Hawaii’s COVID-19 Vaccination Plan. Each person’s eligibility to receive the vaccine is based on their level of risk of exposure. Those with the highest risk of exposure, like health care workers with direct patient care and first responders, are in the first phase or stage of distribution (stage 1a), followed by those with underlying health conditions as well as those aged 75+ in certain living conditions (stage 1b). According to the plan, Stage 3 and 4 opens up the vaccine to the general population that do not qualify via other risk factors like where they work, live, or any underlying medical conditions. At this time, early estimates indicate that the general population will be able to receive their vaccine sometime in the second quarter of 2021. Again, these are just estimates. To keep up to date with the latest Hawaii COVID-19 Vaccine updates, visit HawaiiCOVID19.com/vaccine.1/1/0001 12:00:00 AM
Maui Health received the Pfizer-BioNTech COVID-19 Vaccine which has been authorized for EUA by the FDA. Some of our long-term care facilities will likely receive the Moderna vaccine. It’s important to note you must receive the same vaccine for both doses from the same manufacturer.1/1/0001 12:00:00 AM
- Because initial vaccine supplies are limited, recommendations are being made for at-risk groups first. On December 2, 2020, the CDC made official recommendations, based on the recommendations from the Advisory Committee on Immunization Practices (ACIP) that health care workers are among the first to get the vaccine because of the increased risk of COVID-19 exposure and illness.
- CDC is recommending that health care workers with direct patient care be vaccinated first. The Maui Health vaccination workgroup developed an internal allocation plan to determine cadence of vaccine distribution based off the CDC recommendations.
- It is not mandatory for staff to take the vaccine, just as it is not mandatory to receive the flu vaccine; however, it is HIGHLY recommended as the vaccine is over 94% effective in preventing a COVID-19 infection and a powerful defense in stopping the spread of the virus to our more vulnerable population.
General COVID-19 Vaccine FAQ
(For the most recent updates on the COVID-19 vaccines, please visit https://www.cdc.gov/coronavirus/2019-ncov/vaccines/index.html)
- Approval of a vaccine for use in people involves multiple phases with different goals for assessing effectiveness and safety in different populations. There are four distinct phases, and the vaccine must meet very intense safety criteria before completing each phase. Once a vaccine is approved for use after phase 3, it has been tested in tens of thousands of people and if no significant harmful side effects are noted, it is considered safe for use. Phase 4 involves continued monitoring and gathering of safety data. This type of clinical trial has been used for decades to approve medications and vaccines.
- FDA requires 50% efficacy of a COVID-19 vaccine (the COVID-19 vaccines from Pfizer and Moderna are showing 94-95% efficacy in preventing COVID-19 disease during this trial phase). Many other companies are working on a vaccine and we expect that others will be approved by the FDA.
- FDA requires 8 weeks (about 2 months) of safety data on the COVID-19 vaccine
- An EUA is based on the need to use a vaccine quickly to save lives during an urgent health crisis.
- You may be anxious about the speed with which a vaccine has been approved. While the EUA is a shorter process, no steps are skipped in the safety evaluation process.
- This approval can still take weeks and the U.S. Food and Drug Administration (FDA) will re-evaluate the numbers and data to ensure that the calculations are correct.
- The FDA has reviewed and evaluated the vaccine’s risks and benefits as they would with all vaccines.
- The FDA formally granted emergency approval for Pfizer-BioNTech’s coronavirus vaccine candidate on Friday, December 11, 2020.
- Safety is the most important requirement for the vaccine and is assessed in trials by independent experts.
- FDA advises a minimum of 3,000 participants to assess safety. The current phase 3 trials have 30,000 to 50,000 participants. Pfizer vaccine had 44,000 people participate in their clinical trials.
- There are two advisory committees: (1) The Vaccine and Related Biological Products Advisory Committee (VRBPAC) that advises the FDA 2020 Meeting Materials, Vaccines and Related Biological Products Advisory Committee | FDA; (2) The Advisory Committee on Immunization Practices (ACIP) that advises the CDC Advisory Committee on Immunization Practices (ACIP) | CDC
- These advisory boards are independent from the FDA. Their job is to monitor vaccines to ensure safety regardless of money, politics, etc.
- The people on these committees are experts from academic institutions and they are vetted to avoid a conflict of interest. Experts who may have a conflict of interest are not put on these committees.
- The committees have evaluated the vaccine data for safety and efficacy and help to determine how it will be distributed.
- The two vaccines we may receive are Messenger RNA (mRNA) vaccines (see question #7 below for more information). None of these can give you COVID-19! The goal is to give your body the tools it needs to fight COVID-19 effectively and/or prevent you from getting it at all.
- None of the proposed vaccines contain live or killed viral particles, (see question #7 below for more information on how these new vaccines work).
- Most of the vaccines that are currently being tested will require 2 doses to be effective, given about 3-4 weeks apart.
- This is to make sure your body has enough antibodies to fight COVID-19. Getting 2 doses within 3-4 weeks has been shown to be safe and there are other vaccines we have been using for years that require multiple doses similarly without causing harm.
- The vaccine is administered into our arm muscle (intramuscular injection) which gives our cells a message by using what is called a “spike protein.” This protein cannot build a virus or cause infection, it gives our cells instructions on how to make a harmless protein that is unique to the virus. After our cells make copies of the protein, they break it down and get rid of it. Our bodies recognize that the protein should not be there, and it builds antibodies that will remember how to fight the virus that causes COVID-19 if we are infected in the future.
- While mRNA technology is new in vaccine development, this technology is being successfully used in cancer treatments.
- For more information, visit the CDC website: https://www.cdc.gov/coronavirus/2019-ncov/vaccines/about-vaccines/how-they-work.html
- Currently, vaccine doses have been purchased by the federal government for immediate use and will be given to the American people at no cost. There may be an administrative cost for issuing the vaccine by Walgreens.
- This question will not be answered until more information and data is collected. Many have suspected it will be like the flu vaccine and will need to be given on a more regular basis.
- Getting vaccinated is one of many steps you can take to protect yourself and others from COVID-19. Protection from COVID-19 is critically important because for some people, it can cause severe illness or death.
- Stopping a pandemic requires using all the tools available. Vaccines work with your immune system so your body will be ready to fight the virus if you are exposed. Other steps, like masks and physical distancing, help reduce your chance of being exposed to the virus or spreading it to others. Together, COVID-19 vaccination and following the CDC’s recommendations to protect yourself and otherswill offer the best protection from COVID-19.
- Most COVID-19 vaccines will require 2 shots, within 21-28 days (about 4 weeks) between each shot, and protection will usually occur about 2 weeks after the second shot.
- Protection is not immediate and current practices such as wearing a mask, physical distancing and practicing frequent hand hygiene will need to be continued.
- While no vaccine is 100% effective, the vaccines that have received EUA from the FDA are more than 94% effective. This will reduce the risk of getting sick with COVID-19.
- Yes, even though you have received your vaccine, most of the people around you have not. We know the vaccine prevents disease in the vaccinated person, but it still may be possible to transmit the disease to others, until the vaccine is in widespread use.
- Wearing a mask, physical distancing, and practicing hand hygiene protects those who have not been vaccinated, especially our high-risk patients and residents in long-term care.
- Yes, even if you have had COVID-19, it is safe to get the vaccine and recommended.
- If you have had a test that shows you have COVID-19 antibodies, you should still get the vaccine. It is safe and can increase your protection.
- The vaccines currently being tested in clinical trials can cause short-term discomfort (such as headache, muscle pains, fatigue, chills, fever, and pain at injection site) in a small percentage of the people who receive them. This is the effect of your body developing immunity. Clinical trial participants reported that the discomfort went away after a day, sometimes sooner. When you receive the second dose of the vaccine, the discomfort can be more pronounced. This is a normal reaction.
- If you experience discomfort after the first dose of the vaccine, it is especially important that you still receive the second dose a few weeks later for the vaccine to be effective.
- This does not mean that the vaccine has given you COVID-19. Rather, this means that the vaccine is causing your body’s immune system to react and create antibodies to fight off the virus. In other words, if you feel some discomfort, then the vaccine is doing its job!
- In some cases, a person may already be infected with COVID-19 when they get the vaccine but are asymptomatic or pre-symptomatic. If they later have symptoms of COVID-19 or test positive for it, it does not mean they got COVID-19 from the vaccine.
- It will be important to understand the difference between side effects and symptoms consistent with COVID-19.
- Common side effects include:
- Pain or tenderness at the injection site, fatigue, headache, general aches.
- These may last a few days.
- We recommend taking the vaccine when you are scheduled to be off the next day, please plan accordingly.
- Symptoms consistent with a COVID-19 Infection Include:
- Fever, chills, cough, shortness of breath, fatigue/tiredness, muscle pain, sore throat, headache, runny nose, diarrhea, nausea/vomiting, loss of sense of taste, loss of sense of smell
- If you develop a high fever or you develop symptoms consistent with COVID-19 that seem to get worse or if you have concerns, please call out sick. You also have the option to see the Employee Health APP.
- At this time, the safety of the vaccine has not yet been tested in pregnant women as the clinical studies conducted thus far did not include pregnant women.
- If you are pregnant or planning to become pregnant, please discuss risks and benefits as well as questions or concerns with your OBGYN prior to deciding whether to get the vaccine.
- You should not get the second dose of the Pfizer-BioNtech COVID-19 Vaccine if you had a severe allergic reaction after your first dose of this vaccine, or had a severe allergic reaction to any ingredient of this vaccine. If you have severe allergic reactions to certain foods or medications, please consult with your Primary Care Provider to determine if this vaccine is recommended for you. For additional information about the Pfizer-BioNTech vaccine, click here or visit https://www.cvdvaccine-us.com/images/pdf/fact-sheet-for-recipients-and-caregivers.pdf
- The Pfizer-BioNTech COVID-19 Vaccine includes the following ingredients: mRNA, lipids ((4-hydroxybutyl)azanediyl)bis(hexane-6,1-diyl)bis(2-hexyldecanoate), 2 [(polyethylene glycol)-2000]-N,N-ditetradecylacetamide, 1,2-Distearoyl-sn-glycero-3- phosphocholine, and cholesterol), potassium chloride, monobasic potassium phosphate, sodium chloride, dibasic sodium phosphate dihydrate, and sucrose. For additional information about the Pfizer-BioNTech vaccine, click here or visit https://www.cvdvaccine-us.com/images/pdf/fact-sheet-for-recipients-and-caregivers.pdf
- Ask your family medical provider about the vaccine and have them share information and answer questions. You can talk to them about how they are planning to make their decision to get the COVID-19 vaccine.
- It is important to get your information from reliable sources, such as the CDC (www.cdc.gov), the Immunization Action Coalition (https://www.immunize.org), and other providers so you can get accurate information.
- Social media is full of misinformation and opinions based on that misinformation, so be careful to look to reputable sources (such as those affiliated with academic institutions or non-profit professional organizations like AMDA (American Medical Directors Association)) for information and use the links provided below:
- CDC: About COVID-19 vaccines. https://www.cdc.gov/coronavirus/2019-ncov/vaccines/about-vaccines.html
- CDC: Provider Resources for COVID-19 Vaccine Conversations with Patients and Answering Patients’ Questions. https://www.cdc.gov/vaccines/hcp/covid-conversations/
- CDC: Understanding the Pharmacy Partnership for Long-Term Care Program and Frequently Asked Questions. https://www.cdc.gov/vaccines/covid-19/long-term-care/pharmacy-partnerships.html
- CDPH: COVID-19 Vaccine Planning Questions and Answers. https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/COVID-19/COVID-19-Vaccine-Planning-Questions-and-Answers.aspx
- CDC: Fact Sheet for recipients and caregivers: https://www.cvdvaccine-us.com/images/pdf/fact-sheet-for-recipients-and-caregivers.pdf
If you have any further questions that you do not see in the FAQs, please submit them here.