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Visitor Guidance

Visitor Guidance | Keeping You Safe | COVID-19 Vaccine |

Visitor guidance

Current visitor policy for Maui Memorial Medical Center:

Our priority is the health and safety of our patients, employees, providers, and visitors. To provide the highest level of care and safety, we must continually review processes and protocols to ensure they are aligned with reducing any potential risk, especially the inadvertent introduction of the COVID-19 virus inside the hospital.

Maui Memorial Medical Center will continue with restrictive visiting hours, as a necessary precaution for any potential exposure of the COVID-19 virus. While visitation restrictions are in place, clinical staff will provide options for virtual or phone visitation to provide plan of care updates to loved ones that are not able to visit.

A two-stage general visitation process will begin:

  • Stage 1, effective October 15: Fully vaccinated individuals (12 years of age and older) will be allowed entry into Maui Memorial Medical Center. CDC Vaccination card with ID or Hawaii Safe Travels QR Code with ID are acceptable proof of vaccination.
  • Stage 2, effective date to-be-determined: All eligible visitors (12 years of age and older) regardless of vaccination status, will be allowed entry into Maui Memorial Medical Center for visitation.
    • Stage 2 will only be implemented after careful monitoring and evaluation from the emergency operations center (EOC) team of the community positivity rate and vaccination rate.
  • Stage 1 and 2: Visitation is restricted to one visitor, per patient, per day for a maximum of two (2) hours a day, during the hours of 12:00 pm – 6:00 pm*.

All visitors will be screened at the hospital entrance for temperature and any signs or symptoms consistent with a virus.

  • They will be provided a mask, and it must be worn at all times while in the facility; this includes during their visit in the patient's room.
  • Again, no removal of masks is allowed, this includes refraining from eating while in the hospital.
  • Masks are to be worn over both the nose and mouth.
  • Visitors must limit their movement to a direct path to and from the person they are visiting.
  • Security at the entrance will provide the visitor with a visitor badge specific to the room and bed that they are visiting.
  • The badge must be worn so that staff can easily validate they are authorized to be in the facility.

*Some units and/or patients may be closed to visitors at certain times.

Visitor requests during end-of-life care and those for patients with disabilities covered by the Americans with Disabilities Act will be addressed on a case-by-case basis.

For more information, download the complete update on visitor guidelines at MMMC:

Download Visitor Guidelines

ICU Admission FAQ (Wailuku Tower Only)

Additional ADA Information

The purpose of this communication is to ensure that the civil rights of Maui Health patients with disabilities and/or with language assistance needs continue to be protected in accordance with the Americans with Disabilities Act and Section 1557 of the Affordable Care Act.

  • Per the CDC, limit visitors to the facility to only those essential for the patient’s physical or emotional well-being and care (e.g., care partners).
  • A patient with any disability may have one personal assistant (18 years or older) if essential for the patient’s physical or emotional well-being and care.
  • If deemed essential for care, only one essential caregiver/personal assistant may accompany a patient to any Maui Health facility (e.g., hospital, emergency department, medical office, clinic, pharmacy, lab, etc.).
  • For patients who need language assistance, follow existing policies and procedures for providing a certified interpreter or bilingual certified staff. Relying on the patient’s family member for interpretation should only occur as a last resort.

Public entrances

At Maui Memorial Medical Center, we have restricted public entrances to only the main lobby and the entrance located near the Pacific Cancer Institute.

  • Visitors for inpatients will enter the hospital using the Main Lobby entrance.

Emergency Room patients are provided a rapid assessment in the screening tent located directly outside the ER prior to being allowed to enter the ER. The gift shop is also closed until further notice.