Our Mission Accomplishments What's Next Journey to 5 Mailer
Maui Health is proud to celebrate five years of caring for our community!
Journey to Five: 2017-2022
July 1 marks the fifth anniversary of Maui Health, which includes Maui Memorial Medical Center, Maui Memorial Medical Center Outpatient Clinic, Kula Hospital, and Lanai Community Hospital, a system of community hospitals and clinics serving the residents and visitors of Maui and Lanai.
While Maui Health is a young, growing health care system, the care that has been provided by Maui Memorial Medical Center and its sister hospitals and clinics spans generations. Maui Memorial Medical Center is the successor to Malulani Hospital, which was established in 1884 during the reign of Queen Kapiolani with the earliest official record of the hospital as 1866.
Maui Health continues to honor the traditions, dedication, and hard work of those that came before us to provide high-quality, patient-centered health care that meets the growing needs of the communities we serve.
Mission, Vision, Values:
Throughout these five years, the Maui Health team has worked tirelessly to make many significant improvements in providing access to safe, quality, compassionate care. With much of our first five years consumed by the pandemic, we also learned a lot about who we are as an organization, as a team, and what qualities make us special.
Through collaboration with our employees, physicians, and board of directors, Maui Health developed its guideposts – our Mission, Vision, and Values. These are our commitments to you, our community:
Mission: Maui Health exists to provide exceptional health care for the people we serve with compassion, dignity, and respect.
Vision: We are the trusted partner in enriching our communities’ health.
Values: People, Community, Excellence
- People: to support the people we serve and each other.
- Community: to honor and care for the health and well-being of our ‘ohana.
- Excellence: to maintain our commitment to deliver safe, quality care for every person, every time.
Maui Health Journey & Accomplishments:
The transition to Maui Health has allowed us to invest more in our People, Community, and Excellence. Through the lens of our values, we want to share a few of those successes with you.
People:
Serving and supporting our people is our priority. Since transitioning to Maui Health, we have developed many clinical training programs to help our team grow skills and talents to better serve our community’s needs. Our clinical training programs include a perioperative nurse training program, case management courses, certified nursing aide program (www.mauihealth.org/kulacna), and a partnership with University of Hawaii Maui College to provide training and post-graduation jobs to nursing students. In the few years since inception, Maui Health has hired over 100 Maui nursing school graduates and will continue to help our new grads stay on Maui to care for their friends and neighbors.
COMMUNITY TOWN HALLS
Throughout these last five years, and most importantly through the pandemic, we learned the value of open and transparent communication with our employees, our physicians, and our community. We stepped up and began virtual town halls with live question and answer sessions for our employees, community providers, and our community. These town halls gave our audience the opportunity to ask important questions and for Maui Health leadership to provide transparent, honest answers. Our first community town hall generated an audience of over 5,000 community members, and over 250 questions, which were all answered and continue to be available online.
HealthyYOU!
As we continue to support the people we serve, it is vital we support our caregivers’ wellness goals. That’s why we started the HealthyYOU! program for our employees and physicians. The program includes health education, activities, and challenges to encourage better physical and mental well-being both at work and at home. The program has been a great success and has brought out the competitive spirit in all who participate!
Community:
Our ‘ohana is our community, and our community is our ‘ohana. As the only acute care hospital on Maui, your Maui Health team is an integral part of our community. It is our honor to care for the health and well-being of our community and throughout the journey to five years, we have demonstrated our commitment in many ways.
COVID-19
While the COVID-19 pandemic challenged us, it also provided the opportunity for Maui Health to further support and care for the community. In December 2020, we opened one of the first and largest COVID-19 vaccine clinics in the county. We also built the first online, automated vaccine appointment system in the county of Maui. To ensure our kūpuna had access to vaccine appointments, we created kupuna desk hours as well as a dedicated email and phone support desk system that responded to hundreds of vaccine questions a day. To date, we have administered over 85,000 doses of the COVID-19 vaccine and our vaccine clinic continues to administer to residents ages six months and over.
Maui Health also partnered with Kaiser Permanente Maui Lani to increase access to monoclonal antibody treatment, an FDA emergency use authorization treatment for reducing the severity of COVID-19 symptoms in positive individuals at risk for developing severe disease. The treatment is effective for patients who are early in their COVID-19 positive diagnosis and the clinic successfully treated nearly 500 patients.
SAFE REOPENING OF OUR ISLANDS
We started the Safe Reopening Task Force in August 2020, just before the islands reopened to visitors in October 2020. The task force includes hotel and hospitality leaders as well as the Maui District Health Office with the purpose of supporting the safety of our community. We also partnered with the County of Maui to release a “Safe Travels” commercial to educate visitors on how to keep themselves, as well as our residents, safe. This commercial garnered national recognition and is still playing in the Kahului Airport. Additionally, we launched “Educate to Vaccinate” with our task force partners and sent teams from our vaccine clinic to educate and vaccinate hotel employees. The program helped increase the employee vaccination rate at some participating properties from 40 percent to 70 percent.
MALAMA ‘AINA
The Mālama ‘Āina quarterly education series began in 2019 and aims to provide a unique, educational opportunity to engage with our community through service while learning about the Hawaiian culture, with a focus on caring for the ‘āina and perpetuating the history and culture of our island. During the pandemic when we were not able to host in-person community service activities, we continued with virtual education events. Our Kaulana ‘O Nā Wai ‘Ehā series included Nā Hōkū Hanohano award-winning musician and Hawaiian language and cultural consultant, Cody Pueo Pata, who shared the history of the land that Maui Memorial Medical Center resides on and how connection to place facilitates connection to health and forms a reciprocal relationship.
ADOPT-A-FAMILY
Community also means giving back whenever possible. For many years, our employees have donated to or volunteered with various non-profits on Maui, especially during the holidays. Over the past five years, the Maui Health team on Maui and Lānaʻi expanded the annual Adopt-A-Family holiday program in partnership with Maui Family Support Services (MFSS). Last holiday season, our team contributed over 600 gifts for 40 families in need. With the help of MFSS, who delivered each and every gift, our Maui Health team was able to meet with families virtually to wish them a happy holiday. Just another way our Maui Health journey has helped to give back to our friends and neighbors.
Excellence:
Our commitment to deliver safe, quality care for every person, every time is reflected in the significant quality improvements made since 2017.
Maui Health hospitals continue to perform at or above national standards for many industry benchmarks, quality scores, and patient satisfaction ratings.
LEAPFROG
- MMMC has received an “A” Leapfrog Hospital Safety Grade for spring 2022. This national distinction recognizes achievements in protecting our patients from preventable harm. (www.mauihealth.org/leapfrog)
CENTERS FOR MEDICARE AND MEDICAID SERVICES
In 2021, both Kula Hospital and Lānaʻi Community Hospital achieved the highest rating possible, five stars, from the Centers for Medicare and Medicaid Services (CMS). This is the first time both hospitals received the highest rating. CMS rated over 4,500 hospitals across the U.S. and Kula Hospital and Lānaʻi Community Hospital were among the top 13 percent that earned a 5-star rating.
AMERICAN HEART ASSOCIATION
MMMC continually receives some of the highest honors in the state of Hawaiʻi for heart and stroke care. The awards span over 14 years, including in 2022 with “Gold Plus Target: Heart Failure Honor Roll” which is the highest honor, “Gold Plus Target Stroke Honor Roll Elite” and “Gold Plus Target Diabetes Honor Roll”. (www.mauihealth.org/AHA)
CARE EXPERIENCE TEAM
The Care Experience department at Maui Health was created in 2018 to connect with Maui residents and help solve any issues with care provided at a Maui Health facility. The Care Experience team has helped build trust with our community and continues to learn how best we can improve the care experience.
NEW PHYSICIAN SPECIALISTS
Excellence includes providing access to high-quality, experienced physicians right here on Maui. In the last five years, Maui Health has welcomed 15 new physician specialists including interventional cardiology, neurosurgery, oncology, orthopedic surgery, nephrology, family medicine, and many other critical services. We are proud to have expanded our MMMC Outpatient Clinic’s clinic-based physicians to include 23 physician specialists! With clinical experts right here on Maui, it means patients don’t have to travel off island for care, including trauma care. Over the last three years, Maui Health’s dedicated trauma surgeon team has helped keep patients on island for specialized care, reducing the need to travel off island for trauma care from 19 percent to 3 percent.
LĀNAʻI MAMMOGRAPHY PROGRAM
Our Lānaʻi Mammography Program was established to provide Lānaʻi women access to annual mammography screenings and follow-up health services, and includes a ferry ride, transportation to MMMC, and lunch. This program is essential in providing important screening benefits to our neighbor island residents and, to date, MMMC has served over 100 women from Lānaʻi.
What’s next?
The future of health care for Maui County is exciting!
Maui Health has tremendous momentum in advancing quality health care services for our communities, and that momentum continues. This fall the Maui Health Wound Care and Hyperbaric Therapy clinic in Wailuku will open. This outpatient clinic, adjacent to Maui Memorial Medical Center, is the only one of its kind for Maui County. It will provide advanced-level care for non-healing wounds typically suffered by diabetics and will also feature a hyperbaric oxygen therapy (HBO) chamber that delivers 100% oxygen under pressure to accelerate wound healing.
Maui Health also continues to recruit physician specialists to provide services such as cardiovascular care, oncology, family medicine, and GI care, to name a few, so Maui County residents can stay closer to home for their health care needs.
In addition, master planning efforts are underway for the MMMC campus. The master plan includes updating the hospital infrastructure, parking lots, and grounds to meet the growing health care needs of our community.
We will also continue to lead the efforts to offer educational opportunities for our employees and for our community to build on the strengths of our residents and provide a pathway to health care careers that will better serve the people of Maui County.
Maui Health’s accomplishments in just five years are only the beginning! We are excited to build on our mission to provide exceptional health care for the people we serve with compassion, dignity, and respect, and we can only succeed by remaining focused on our vision as the trusted partner in enriching our communities’ health.
Mahalo for your support and for being our partners in care!
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