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Billing information

Maui Memorial Medical Center will bill your health plan carrier(s) according to the information provided at registration. You'll be asked to present your current health plan coverage cards and to pay all co-pays, deductibles, coinsurance and fees for noncovered services when registering and checking in for services.

Frequently asked questions

Health plan coverage

Please be aware your health plan may have special requirements, such as precertification/authorization for certain tests or procedures or limitations on the services covered. Also, some provider specialists might not participate in your healthcare plan. Please check your health plan to determine if a particular provider is participating. If your plan's requirements are not followed, you may be financially responsible for all or part of the services rendered in the hospital.

Workers' compensation

If you require medical attention as a result of a work-related injury, please notify registration staff at the time of service. You will be asked to provide detailed information, including the full name and contact information of your employer, date and time of injury, applicable insurance information and any incident/claim numbers.

Veterans Affairs (VA) healthcare benefits

If you are registered with the local VA office, please present your VA identification card at the time of service. If you are a veteran but not registered with the local VA office, please notify a registration staff member at the time of service for potential eligibility and enrollment.

Payment options

We accept the following payment methods: cash, personal check, money order and most major credit cards. Other payment options may be available upon request through our financial specialists.

Financial counseling

Financial specialists are available to assist patients with payment obligation or account-related questions. Patients with no healthcare coverage, significant medical bills, and/or limited financial resources may be referred to one of these specialists. They offer complimentary eligibility screening and application assistance for a variety of government and nongovernment assistance programs, including Maui Memorial Medical Center–sponsored assistance programs.

Doctor bills

In addition to your hospital bill, you may receive bills for professional services rendered by doctors in diagnosing and treating you. If you have certain tests or treatments in the hospital, you might receive bills from doctors you did not see in person. Often, pathologists, radiologists, cardiologists, anesthesiologists and other specialists perform these services and bill separately. If you have questions about these bills, please call the number printed on the statement you receive from these doctors.

For questions about your hospital bill, please call Patient Financial Services at 808.868.5281 or 888.418.6901. For more information on charges, visit the hospital charges page.