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Privacy statement


Maui Health System, a Kaiser Foundation Hospitals LLC ("Maui Health System") provides this website.

The website allows Maui Health System patients to view general information about Maui Health System and its facilities.

This Privacy Statement applies to the website, which is owned and operated by Maui Health System. This Privacy Statement describes how Maui Health System collects and uses the information that is collected from your use of the website. It also describes the choices available to you regarding our use of the information we collect from your use of the website and how you can access and update these choices.

If you are a patient of Maui Health System, all of your protected health information maintained by Maui Health System is also subject to the Notices of Privacy Practices issued by Maui Health System under the Health Insurance Portability and Accountability Act ("HIPAA"). The Notices of Privacy Practices may contain additional provisions relating to the use and disclosure of your information that go beyond the terms of this Privacy Statement.

Maui Health System is committed to protecting the privacy of the users of the website. We will use the information that is collected from your use of the website as stated in this Privacy Statement.


The website has security measures in place that are intended to help protect against the loss, misuse, unauthorized access or alteration of information under our control. These measures include encryption of data using the Secure Socket Layer (SSL) system. Despite these measures, the confidentiality of any communication or material transmitted to or from us via the website by internet cannot be guaranteed. At your discretion, you may contact us at the mailing address or telephone number listed in the "Questions, complaints and contacts" section at the end of this Privacy Statement.

Revisions to the Privacy Statement

We may revise this Privacy Statement from time to time as we add new features or modify the way in which we manage information, or as laws change that may affect our services. If we make material changes to our Privacy Statement, we will post notice of this on our website prior to the changes becoming effective. Any revised Privacy Statement will apply both to information we already have about you at the time of the change, and any personal information created or received after the change takes effect. We include a version number on this Privacy Statement consisting of the date (year, month and day) it was last revised. We encourage you to periodically reread this Privacy Statement to see if there have been any changes to our policies that may affect you.

Website visitor data

Maui Health System routinely gathers data on website and mobile application activity, such as how many people visit the site, the web pages they visit, where they come from, how long they stay, etc. The data is collected on an aggregate, anonymous basis, which means that no personally identifiable information is associated with the data. This data helps us improve our content and overall usage. The information is not shared with other organizations for their independent use.

The website does not honor a browser's signal or header request not to track the user's activity.

Collecting and using personal information

We do not collect any personally identifiable information about visitors to the website. The policies, sources, and uses of information are outlined in Sections 1 through 8 that follow:

1. Web logs

We maintain standard web logs that record data about all visitors and customers who use the website, and we store this information. These logs may contain the internet domain from which you access the site (such as,, etc.); the IP address which is automatically assigned to your computer when you get on the internet (a static IP address may be identifiable as being connected to you, while a dynamic address is usually not identifiable); the type of browser and operating system you use; the date and time you visited; the pages you viewed; and the address of the website you linked from, if any. If you sign on to the website to use secured features, our web logs will also contain an individual identifier and show the services you have accessed.

All web logs are stored securely and may only be accessed by Maui Health System employees or designees on a need-to-know basis for a specific purpose. Maui Health System uses web log information to help us design our websites, to identify popular features, to resolve user, hardware, and software problems, and to make the website more useful to visitors.

2. Internet cookies

We may place internet "cookies" on the computer hard drives of visitors to the website. Information we obtain from cookies helps us to tailor our site to be more helpful and efficient for our visitors. The cookie consists of a unique identifier that does not contain information about you or your health history. We use two types of cookies, "session" cookies and "persistent" cookies.

A session cookie is temporary and expires after you end a session and close your web or app browser. We use session cookies to help customize your experience on our site, maintain your signed-on status as you navigate through our features, and to track your "click path" through our Web pages or mobile screens.

Persistent cookies remain on your hard drive after you've exited from our website, and we use them for several reasons. For instance, if we email you with information, we may place a persistent cookie on your hard drive that will let us know when you come back to visit our site. We sometimes use this type of persistent cookie with a "web beacon" (see below). Persistent cookies will not contain any personal information about you, such as a medical record number or health record number.

You may have software on your computer that will allow you to decline or deactivate internet cookies, but if you do so, some features of the website may not work properly for you. For instructions on how to remove cookies from your hard drive, go to your browser's website for detailed instructions. In addition, further information regarding cookies may be available on other websites or from your internet service provider. Safari, Chrome and Firefox browsers are commonly used browsers.

3. Web beacons

We may also occasionally use "web beacons" (also known as "clear gifs," "web bugs," "1-pixel gifs," etc.) that allow us to collect non-personal information about your response to our email communications, and for other purposes. Web beacons are tiny images, placed on a web page or email, that can tell us if you've gone to a particular area on our website. For example, we may send you an email urging you to use a certain feature on our website. If you do respond to that email and use that feature, the web beacon will tell us that our email communication with you has been successful. We do not collect any personal health information with a web beacon, and do not link web beacons with any other personal health information you've given us.

Since web beacons are used in conjunction with persistent cookies (described above), if you set your browser to decline or deactivate cookies, web beacons cannot function.

4. Retargeting

We partner with a third-party ad network to manage our advertising on other sites. Our ad network partner uses cookies and web beacons to collect non-personally identifiable information about your activities on the websites and to then provide you with advertising on other websites. We may also place a persistent third-party cookie (provided by Google) on your hard drive if you sign on to the Maui Health System website.

If you wish to not have this information used for the purpose of serving you targeted ads, you may opt out. Please note this does not opt you out of being served advertising. You may continue to receive generic nontargeted ads.

5. Evaluation and quality improvement

We will periodically ask users to complete surveys asking about their experiences with features of the website. Our surveys ask visitors for demographic information, such as age, gender, and education, but will not request that users provide specific information about any medical condition. We use survey information for evaluation and quality improvement purposes, including helping Maui Health System to improve information and services offered through the website. In addition, users giving feedback may be individually contacted for follow-up due to concerns raised during the course of such evaluation. Demographic information and web log data may be stored for future evaluation and quality improvement activities.

6. Children

We do not knowingly collect personally identifiable information from children under the age of 13. If Maui Health System is made aware of collecting information from a child under 13, we will delete this information.

7. Disclosures

We may disclose information to any person performing audit, legal, operational or other services for us. We will use information which does not identify the individual for these activities whenever reasonably possible. Information disclosed to vendors or contractors for operational purposes may not be redisclosed to others by such a vendor or contractor, except as permitted by Maui Health System and applicable law.

We may also disclose your information:

  • As required by law, such as to comply with a subpoena or similar legal process
  • As described in our Notices of Privacy Practices for protected health information
  • When we believe in good faith that disclosure is necessary to protect our rights, protect you or others from threats of imminent harm, investigate fraud or other activity in violation of the law, or respond to a government request
  • To protect the security and reliability of the website
  • If Maui Health System is involved in a merger, acquisition, or sale of all or a portion of its assets. You will be notified via a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information
  • To any other third party with your prior consent to do so

8. Links to third-party websites

Our website includes links to other websites whose privacy practices may differ from those of Maui Health System. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Questions, complaints and contacts

If you have any questions about this Privacy Statement, our policies and practices concerning the website, your rights under this statement, and your dealings with the Maui Health System website, you can contact Maui Health System by telephone at 808.244.9056 or by U.S. mail at the address below:

Communications Manager
Maui Memorial Medical Center
221 Mahalani Street
Wailuku, Hawaii 96793

Last revised July 1, 2017.