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Visiting hours

Visitor guidance

Updated Visitor Guidelines - Maui Memorial Medical Center
Effective May 11, 2023

Our number one priority is the health and safety of our patients, employees, providers, and visitors.

  • MMMC general visiting hours are from 6 am to 8 pm, daily.*
  • Quiet time hours from 8 pm to 6 am will be observed to promote rest and healing for our patients.
  • Children 13 years of age and younger must always be accompanied by a responsible adult (who is not the patient).
  • The number of visitors allowed at one time for each patient will be determined by the nursing staff in collaboration with the patient and patient’s family, based on privacy, space and safety.
  • Visitation privileges cannot be denied, restricted, or limited based on race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.
  • Visitor and masking guidance is subject to change based on COVID community risk levels, a suspected or confirmed COVID activity in the facility, and/or updates to national and local regulation.

*Visiting hours and rules may vary for special circumstances and/or select units/departments, including Obstetrics, Labor & Delivery, Pediatrics, Behavioral Health and Intensive/Critical Care (ICU/CCU). Some units may be unavailable to visitors at certain times.

All visitors must abide by the following visitor guidelines to be allowed entry:

  • Face masks are recommended but not required and are available at hospital entrances for visitors.
  • All visitors are required to check in with Security at the hospital entrance with a valid identification (ID) to get a visitor badge.
  • Visitor badge must be worn at all times while in the hospital.
  • Visitors must also check with the nursing staff before entering patient rooms.
  • All visitors must be free of signs or symptoms consistent with the flu, COVID-19, (fever ≥100.4F, chills, headache, muscle or body aches, cough, sore throat, runny nose, fatigue, nausea, vomiting, and diarrhea), or exposure to communicable diseases within the last 2 weeks.
  • Visitors with any other symptoms of illness should not enter the hospital. Please help keep our patients, many who have low immunity, safe and healthy by staying out of the hospital if you are not feeling well.
  • Disruptive, aggressive or unsafe behavior are not acceptable and will be addressed directly and promptly.
  • Visitors may be asked to leave in situations where their presence could compromise the well-being, privacy, confidentiality or safety of any patient or staff.

Special Circumstances

  • Obstetrics and Labor & Delivery:
    • Open visitation for one designated support person (unless this poses a risk to patient safety or patient care)
    • Postpartum preferred visiting hours for general visitors: 10 am – 8 pm
    • Children 12 years of age and under are not permitted during labor.
  • Pediatrics:
    • Parents are encouraged to remain with their child.
    • Due to our limited space in semi-private room, only one parent may stay the night.
  • Behavioral Health:
    • Preferred Visiting Hours:
      • 6 pm - 8 pm (Monday-Friday)
      • 1 pm - 3 pm and 6 pm - 8 pm (weekends and holidays)
    • Children 13 and under require a physician’s order to visit.
  • Critical Care Unit (CCU):
    • Both parents of a child in the CCU can remain at the bedside.
    • Terminal patient: Family members/friends may remain with the patient.
  • Patients with disabilities under the Americans with Disabilities Act of 1990: reasonable modifications to the visitation policy will be made to allow for support person visitation to patient needs and coordinated with the clinical team.

Public entrances

Complimentary valet parking services are available at both hospital entrances (main lobby and ER entrance). Public parking is available around the hospital campus. Please do not park in any reserved stalls, including those reserved for Pacific Cancer Institute patients or hospital physicians. Any vehicles parked in a reserved stall will be ticketed and/or towed at the owner’s expense.

Please note, these recommendations are subject to change based on new guidance from public health or other regulatory agencies, or due to changes in the transmission of COVID-19 in the hospital or communities.